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FAQs

What photos work best?
Please provide us with full sized photos which we will size and crop to fit into our 1/2 inch round photo charms. The best photos have either only one subject, or have several people (or pets) with their heads close together. There should be ample space around the subject(s) face(s) to allow for cropping. Please feel free to write in the comments section if there is anything special we need to know about your photos.
Can I specify the order that my photos appear on my bracelet?
Yes, for electronically submitted photos, please include the order in the comments section. For photos that are mailed in, please feel free to include a note with your preferences.
I only have paper photographs - they are not digital. What can I do?
You can send your original photos to us at Colette Creations, 445 East 86th Street, Suite 7C, New York, NY 10028. Please be sure to write your name on each photo so it can be returned to you with your finished bracelet.
How do I know that you received my photos I sent to you?
We will email you once your photos have been received. Please be sure to put your contact information in the envelope with your photos.
Will I get my original photos back?
Yes, we make every effort to return your photos to you. Please be sure to write your name on the back of each photo to avoid any confusion.
Should I crop my photos?
No, please do not crop your photos. We will crop them to make them fit our charms. The best photos leave ample room around each subject's head so that we can crop it accordingly. We generally focus on the subject's face and crop it around shoulder height. Please feel free to write in the comments section if there is any special way you want your photos cropped.
What if I want fewer or more than six photos on my bracelet?
Our standard bracelet holds six photos. Up to two photos can be added for $5 each. The additional photos will need to be emailed to us at orders@colettecreations.com, as you can only upload six photos through our website. If you want fewer than six photos, only upload as many photos as you desire. We will reduce the number of photo charms on your bracelet, as we never leave photo charms blank.
I have a very small/large wrist. Will your bracelet fit me?
Our standard bracelets are available in either Petite (7 inches) or Regular (7.5 inches). If you need a different size, please make a note in the comments section, and we will do our best to accommodate you.
How can I update the photos on my bracelet?
We are happy to be able to update your photos for $26. Please select Photo Charm Update from the Products page. You can send your bracelet back to us at Colette Creations, 445 East 86th Street, Suite 7C, New York, NY 10028. We will swap your old photo charms with new ones and return your bracelet to you.
Can my photos be printed in black and white or sepia tones?
Yes, we can change the coloring of your photos. Please specify what you would like done in the comments section when you upload your photos.
Do you have gift certificates?
Yes, please select Gift Certificate from the Products page. We will send you, or the recipient (whomever you prefer), a beautifully packaged Gift Certificate. It will provide directions on how to upload or send photos for a bracelet.
What types of payment do you accept?
We accept credit cards (Visa, Mastercard, American Express, and Discover), bank transfers, debit cards, and PayPal. All of our payments are processed through PayPal, but you do not have to have a PayPal account.
How does shipping work? How long will it take for me to get my bracelet?
We charge a flat fee of $4.95 for shipping and handling. Most bracelets will be completed and shipped within two weeks of our receiving your photos. Finished bracelets are shipped via USPS Priority Mail and should arrive within 3-4 days of completion.
Can I have my order rushed?
Please add a note in the comments section with your requested delivery date. We will do our best to fulfill your needs.
How can I get more information on your products?
Please feel free to email us at info@colettecreations.com, or by phone at 917-449-0542. Mail can be sent to Colette Creations, 445 East 86th Street, Suite 7C, New York, NY 10028.
How can I sell your bracelets in my boutique?
We'd be happy to have you sell our bracelets. Please email wholesale@colettecreations.com for more information.
What are the bracelets made of?
All of the components, including charms, beads, and clasps, are silver plated.
Do you make any other photo jewelry?
At present, we are only promoting photo bracelets. However, if you have a special need, please feel free to email us at info@colettecreations.com and we would be happy to work with you.
My bracelet broke. What can I do to fix it?
We do our best to string our bracelets and attach our charms securely. If you have any problems, please send all of the beads and charms back to us at Colette Creations, 445 East 86th Street, Suite 7C, New York, NY 10028 and we will repair it free of charge.

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